Terms + Policy
CAN I CHANGE MY ORDER?
We apologize after an order is placed, no changes can be made to the order.
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been placed, all sales are FINAL.
CAN I RETURN MY ORDER?
We are unable to offer refunds, returns, or exchanges. All sales are FINAL.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges, all sales are FINAL.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at:
Domestic Orders: Please visit ups.com to track your order.
International Orders: https://www.dhl.com/global-en/home/tracking.html
WHY DID I RECEIVE MULTIPLE CHARGES ON MY ACCOUNT?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to email@example.com with a screenshot of the duplicate charge for further assistance.
HELP, MY ORDER WAS CANCELLED BECAUSE OF HIGH FRAUD.
Unfortunately your order was marked as High Fraud and was cancelled. High Fraud orders will be cancelled automatically, and cannot be reversed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard and American Express.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Please contact firstname.lastname@example.org within 48 hours of receiving the order, so that we can address this issue. Please provide us with your order number along with a photo of the incorrect item you received.
I REFUSED MY DELIVERY, WHERE IS MY REFUND?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 7 - 10 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED
MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT SHOULD I DO?
Packages can only be considered lost if there has been no movement for 7 - 14 business days from the day it was shipped. Please send an email to email@example.com if your shipment shows no movement from the carrier's tracking information.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, MoonXCosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I ORDERED FROM A FRAUDULENT SITE, PLEASE HELP!
We have plenty of impersonators but there is only one MoonXCosmetics. Upon confirmation that the site was fraudulent, please contact your bank and open a chargeback dispute. Unfortunately we are unable to invoice customers for the items placed on the incorrect site and you will need to wait until we are restocked. All orders must be placed through our website www.moonxcosmetics.com. Orders can not be placed over the phone for the protection of your privacy and card information.
WHEN IS THE NEXT RESTOCK?
Please follow us on Instagram at @moonxcosmeticsllc and turn on your post notifications.
DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No. You do not have to have an account to place an order.
HOW DO I CREATE AN ACCOUNT?
HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?
You can easily subscribe to emails by visiting moonxcosmetics.com and find the subscription option located at the footer of our home page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.
ARE YOUR PRODUCTS NATURAL?
Yes, all MoonXCosmetics products are made from natural ingredients.
DO YOUR PRODUCTS CONTAIN NUTS?
Yes, some of our products do have nuts in them.The products without nuts in them, are manufactured in close confines with other nut based products.
ARE YOUR PRODUCTS VEGAN?
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
*YOUR PRODUCTS DO NOT WORK ON MY SKIN. CAN I GET A REFUND?
We are regretful that you did not see the results you anticipated but unfortunately we do not have a money back guarantee.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive cold and heat.
I RECEIVED MY ORDER AND THE PRODUCT LOOKS DIFFERENT, WHAT SHOULD I DO?
Please note that because our products are made from natural ingredients that they can vary in color and consistency. Please use them as directed.